Privacy Policy

1. Introduction

This Privacy Policy explains how Kayra LLC ("Company", "we", "us", or "our") collects, uses, and protects your information when you use DemoPolish, including our website at demopolish.com and app.demopolish.com (collectively, the "Service").

By using our Service, you consent to the collection and use of information as described in this policy. If you do not agree with these terms, please do not use the Service.

2. Definitions

• Personal Data means information that can identify you as an individual, such as your name or email address.
• Usage Data means information collected automatically about how you interact with our Service.
• User Content means videos, recordings, and other media you upload to our platform for processing.
• Cookies are small data files stored on your device by your web browser.
• Device means any computer, smartphone, tablet, or other electronic device used to access the Service.

3. Data Controller

The controller responsible for your Personal Data is Kayra LLC. For any privacy-related inquiries, please contact us at hello@demopolish.com.

4. Information We Collect

We collect the following categories of information:

Personal Data

• Email address
• First and last name
• Profile information (when signing in with Google)
• Billing information (processed securely by Stripe)

User Content

Screen recordings, videos, and other media you upload for processing through our Service. This content is used solely to provide the video transformation service you requested. We do not use your User Content for any other purpose without your explicit consent.

Your User Content may contain information you choose to include. You are responsible for ensuring any personal or sensitive information in your recordings is appropriate for processing through our Service.

Usage Data

Information about how you interact with our Service, including pages visited, features used, time spent, and other analytical data. This helps us understand how to improve the Service.

5. How We Use Your Information

We use the collected information for the following purposes:

• Service delivery: Processing your video recordings, generating AI voiceovers, and delivering polished demo videos.
• Account management: Creating and managing your account, authenticating your identity, and personalizing your experience.
• Payment processing: Processing subscription payments and managing billing.
• Service improvement: Analyzing usage patterns to enhance features and user experience.
• Communication: Sending service updates, responding to inquiries, and providing customer support.
• Legal compliance: Meeting our legal obligations and protecting our rights.

6. Data Storage and Transfer

Your data is stored on secure cloud infrastructure located in both the United States and European Union regions. We select storage locations to optimize performance and comply with applicable data protection regulations.

When transferring Personal Data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) where required by GDPR, to protect your information.

7. Data Retention

• Account data: Retained for as long as your account remains active, plus any period required by law.
• User content: Original uploads and processed videos are retained for 30 days to allow you to download results, then automatically deleted.
• Usage data: Retained for analytical purposes for up to 24 months.
• Payment records: Retained as required by applicable tax and financial regulations.

You may request deletion of your data at any time by contacting us at hello@demopolish.com.

8. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure, time-limited URLs for accessing your video content
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates

While we strive to protect your data using commercially reasonable measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

9. Third-Party Services

We use trusted third-party services to operate our business:

• Stripe — Payment processing. We do not store your payment card details; this information goes directly to Stripe. See their Privacy Policy.
• Amazon Web Services (AWS) — Cloud infrastructure, video storage, and processing.
• Fathom Analytics — Privacy-focused website analytics that does not use cookies to track you.
• Google — Authentication when you choose to sign in with Google.

10. Cookies

We use essential cookies solely for user authentication and maintaining your session. We do not use tracking cookies or share cookie data with advertisers. Our analytics provider (Fathom) is privacy-focused and does not use cookies to track users across websites.

11. Your Rights

Depending on your location, you may have the following rights regarding your Personal Data:

• Access: Request a copy of the Personal Data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your Personal Data.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain processing of your Personal Data.
• Restriction: Request that we limit how we use your data.
• Withdraw consent: Withdraw any consent you previously provided.

To exercise any of these rights, please contact us at hello@demopolish.com. We may need to verify your identity before processing your request.

12. Disclosure of Information

We may disclose your information in the following circumstances:

• When required by law or in response to valid legal requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets (you will be notified)
• To service providers who assist us in operating the Service
• With your consent for any other purpose

We do not sell your Personal Data to third parties.

13. Data Breach Notification

In the event of a data breach affecting your Personal Data, we will notify the relevant supervisory authorities within 72 hours as required by law. We will also inform affected users without undue delay when the breach is likely to result in a high risk to their rights and freedoms.

14. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect Personal Data from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

15. External Links

Our Service may contain links to external websites not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

16. Changes to This Policy

We may update this Privacy Policy periodically. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we may notify you via email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Kayra LLC
Email: hello@demopolish.com